After-Sale Service
In order to make customers feel at ease using our wire and cable products, XXXX Co., Ltd. promises the following to our company's product quality and after-sales service:
- Provide technical advice for users free of charge to help users choose and use hot melt adhesives well.
- According to the requirements of users, our company can dispatch engineering and technical personnel with strong ability and rich working experience to the site to carry out acceptance handover.
- Conscientiously perform product quality responsibilities, and implement three guarantees and one compensation for product manufacturing quality problems. Namely: guaranteed repair, guaranteed replacement, guaranteed return and compensation for direct economic losses caused by quality problems.
- In the process of product manufacturing, if you need to go to the factory for inspection, the factory provides free services.
- If there is a quality problem with the product, our company guarantees to reply to the user's letter within 12 hours.
- Outside the quality assurance period, our company will fully cooperate with customers in after-sales service to ensure the most satisfactory service concept and service effect. If our company receives a telephone call or a written notice, we will actively coordinate the after-sales and help the customer to carry out all remedial work as soon as possible.
- Other preferential service commitments
If the customer cannot meet the quality assurance period within 12 months from the date of passing the acceptance test, our company can extend the quality assurance period within 24 months according to the company's feedback. If the construction party needs to train the hot melt adhesivess, we will send technicians to the site to provide technical services to ensure the installation, testing, debugging and technical training of the contract equipment on site until the final acceptance of the contract equipment is completed.
